We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of tendster (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://tendster.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered this item for Mother’s Day. It took more than a month to deliver to Spain. It was slower than other shops. Anyways, the overall result was a very good and high end product. Love it!
23 May 2019 01:52
Хоть и не отслеживалась, но доставлена в лучшем виде. Коробочка очень презентабельная! Рекомендую !!!
22 May 2019 12:49
Ordered 5 May received 22 May
21 May 2019 07:53
It took him two months to get to samsuna. And I bought it with tracking cargo. The person I took left his girlfriend. Now I have the necklaces. If he rode a bike, he 'd come 10 times by now. How does that work? Shame on you. We take it from you despite the dollar, is it worth :(
19 May 2019 07:25
19 May 2019 02:30
I am very happy with this Seller. Products received on time to India. To my surprise, I received gift also. Best communications with the store. Next time I will buy from him only. You can trust this seller. He keeps up his promises.
17 May 2019 08:57
I have never received it, nevertheless the dispute was on my favor.
14 May 2019 20:49
The product did not arrive
14 May 2019 18:06
Fast shipping and necklace wonderful, enjoyed!
14 May 2019 11:40
Thank you the product was delivered to my sweetheart and it is happy ❤
13 May 2019 18:51
The product is actually better than the pics highly recommended
13 May 2019 13:43
I ordered the necklace on April 20th, 2019, and it arrived on May 13th, 2019. I wasn't expecting to receive my order so soon, since I live in Canada, but the prompt delivery was a pleasant surprise! The necklace is absolutely beautiful! It is exactly as shown in the photos, and exactly as described! The image inside the necklace itself is clear, and can be viewed by your phone's camera, or by shining a light through the center piece, acting as a projector to project the 'I love yous'. Although the necklace is on the lower side of the price scale, it does not look or feel cheap. It is very well made, and very good quality. I am very satisfied with my purchase, and with the store! I would absolutely recommend this product!